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I want you to know what happens if something does not work, before you order. This page explains the general ShreeTools policy. Your deal’s stated activation conditions, validity and warranty still matter; they are not all identical.
Validity and warranty are different
Validity is the access period included in the offer. Warranty is the period during which qualifying access problems are covered under the stated conditions. A longer validity does not automatically mean a warranty of the same length.
These existing offer terms remain:
- Canva Edu Pro: 3 years validity, 1 year warranty.
- Microsoft 365 Pro Plus: 1 Year+ access, 1 year warranty.
- Azure credit accounts: the 300, 1,000 and 5,000 US-dollar credit options each have 3 months validity and 2 months warranty. These numbers describe cloud-credit balances, not selling prices. Root-email and 2FA control are included only with the 5,000-credit option among these offers.
- Autodesk: 1-year access and full warranty for 1 year, subject to the delivered activation and usage conditions.
- LinkedIn: complete warranty for the purchased validity period, subject to the particular offer’s conditions.
Other deals follow the warranty stated for that offer or confirmed before ordering. Do not infer a full-year warranty simply because an offer says “one-year subscription.”
Coupon checks and activation
ShreeTools checks that a coupon is working or redeemable before providing it. This verifies its status at delivery, not every future decision the software company may make.
Activate the exact plan on the agreed account, workspace or site. If the official checkout does not show the promised entitlement, stop and contact ShreeTools Support before completing it. Read How 1-Year Coupon Activation Works ↗ for the full coupon process.
Supplied accounts, invitations and assisted activations have their own instructions. Follow those rather than applying the coupon guide to everything.
Extra usage is your responsibility
Use your own supported card where official checkout requires it. The coupon guide retains the bank-balance guidance for those activations; that balance is your own money, not promotional credit supplied by ShreeTools.
Included access does not cover paid extras, additional seats, upgrades, metered services or overages outside the promised entitlement. The vendor can bill the saved payment method for chargeable usage under its terms.
Restrictions caused by exceeding included limits, unpaid extra usage, insufficient funds or a customer-side failed payment are not covered by ShreeTools warranty. Check usage and billing before turning on an extra feature, even when the interface makes it easy to enable.
Refunds and genuine access issues
Once the product activates and works as promised, the purchase is final. Change of mind, non-use or no longer needing the product are not grounds for a refund.
For a genuine covered problem, we first try to restore, reactivate, replace or otherwise resolve the access. If the covered issue cannot be resolved and a suitable replacement is unavailable, the applicable remedy is a pro-rata refund for the remaining unused covered period, under the offer’s terms. This is not an automatic full refund after part of the covered period has been used.
The quickest way to help ShreeTools Support investigate
Send the product and plan, the account identifier used for activation, when the problem started, and a screenshot of the exact error. Include the order or activation reference and whether any plan, billing or account setting was recently changed.
Hide card details and other sensitive information. Never send your email-account password, recovery codes or payment credentials. Do not publish login details in a group or a public support thread.
Account security and the delivered conditions
Some supplied or vendor-maintained offers give you less account control than a subscription you purchase directly. Read that disclosure before ordering, especially for LinkedIn, Zoom, Microsoft 365 and Azure. Do not put sensitive work into an account whose access model you are uncomfortable with.
Questions about setup or how to use a tool are welcome. For a warranty issue, contact ShreeTools Support while the relevant covered period is active so we can review it against the correct offer.